With our Shipping Protection service, your order is covered against damage, loss, or theft during shipping. This cover applies to all standard orders up to a maximum of 6 items per order.
1. Damaged During Transit
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Notification: Contact us immediately upon delivery, up to a maximum of 3 days after receiving your order, with photo or video evidence of the product damage.
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Coverage: This covers product damage only, not box or packaging damage. The box is designed to absorb impacts to protect the contents.
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Resolution: We will inspect the damage and offer a suitable resolution, such as a replacement or refund.
2. Lost in Transit
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Notification: Contact us once the delivery estimate for your state has been exceeded.
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Procedure: We will immediately contact the courier to investigate by checking their systems and local depots.
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Resolution: If the item is found, they will expedite your delivery. If deemed lost, we will activate the cover and send a replacement.
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Limitations: We cannot open an investigation if the delivery is still within the estimated timeframe. Investigations can only be initiated up to a maximum of 30 days after the end of your expected arrival date.
3. Stolen After Delivery (If Left in a Safe Place)
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Notification: As this constitutes theft from your property, inform the police immediately.
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Documentation: Send us a copy of the police report.
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Resolution: Upon receiving the police report, we will send a replacement.
4. General Exclusions
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Non-Standard Orders: This cover does not apply to custom orders, bulk orders, oversized items, or orders exceeding 6 items.
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Incorrect Address: Shipping Protection does not cover items delivered to an incorrect address provided by the customer.
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Delayed Shipments: This protection does not cover delays in shipment. It covers only loss, damage, or theft.
5. Claims Process
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Submitting a Claim: All claims must be submitted via our customer service portal with the required documentation.
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Review and Response: Claims will be reviewed within 5 business days. Customers will be notified of the outcome and the next steps.
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Resolution Options: Depending on the claim, resolutions may include replacement of the item, a partial refund, a full refund, or store credit.
6. Customer Responsibilities
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Accurate Information: Ensure that the delivery address and contact information provided at checkout are accurate and complete.
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Receiving Deliveries: Be available to receive the delivery or provide appropriate instructions for a safe place where the item can be left.
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Follow-Up: Respond promptly to any enquiries from our customer service team regarding your claim.
7. Limitations of Liability
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Maximum Coverage: The maximum liability per order under this Shipping Protection is limited to the value of the order or the replacement cost of the items, whichever is lower.
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Coverage Limits: Shipping Protection is not transferable and applies only to the original purchaser and delivery address specified at the time of the order.
With our Shipping Protection, you can trust that your purchase is safeguarded every step of the way. Thank you for choosing Bedzy!
