No, at this stage we only ship within Australia from our Melbourne based warehouse.

Shop with confidence at Bedzy! All our furniture products come with a 12-month warranty, ensuring you peace of mind.

Please note that the warranty does not cover damages resulting from misuse, incorrect assembly, or lack of proper care.

We typically process and dispatch standard shipments within 5-7 business days.

Please note that during peak periods, such as Sale Promotions, Black Friday, Cyber Monday, and the holiday season, processing times may extend to 14 business days.

Orders placed over the weekend will be processed starting from the following Monday. We appreciate your understanding during peak times as we strive to deliver your orders promptly.

For faster processing and dispatch we recommend the use of our priority processing service which can be selected at checkout. 

The current approximate times from dispatch to delivery are as follows: 

VIC: 1-8 business days

SA: 2-9 business days

NSW & ACT: 3-10 business days

QLD & TAS: 3-11 business days

NT & WA: 4-15 business days. 

Plus, live tracking with every order!

Please note: Times given are estimations only based on the average time from dispatch to delivery. Your tracking ID will give you a more accurate ETA once dispatched.

Fast dispatch with tracking ID

Free delivery to most Australian metro & regional postcodes

Bedzy premium shipping protection cover available

Australian customer support

12 month Australian warranty

Price match guarantee

Complete secure payments via Credit / Debit card, Afterpay, Zip & Klarna

Order confirmations and tracking ID's are sent automatically via email, so if you have not received your tracking ID, please double check your junk or spam email folder first before contacting Bedzy support.

Partial deliveries are very common at the moment with the extreme high demand being placed on all Australian courier companies. There is no cause for alarm if you receive a delivery that does not contain all of your items. 

With this in mind, we kindly ask that customers do not contact Bedzy support about partial deliveries until their estimated delivery window has been exceeded from the day of your dispatch notification: 

VIC: 1-8 business days

SA: 2-9 business days

NSW & ACT: 3-10 business days

QLD & TAS: 3-11 business days

NT & WA: 4-15 business days. 

Reasons why you may receive a partial delivery: 

1. We have shipped your items with a single courier, but some items have fallen behind in transit.

2. We have shipped your items from different warehouses. 

3. We have shipped your items with multiple couriers due to the couriers package weight and size limitations for your postcode. 

Usually the remaining items will catch up within a few days. Please keep an eye on your assigned tracking numbers for a further update when out for delivery. 

If your estimated delivery window has been exceeded, please reach out to our customer support team: support@bedzy.com.au and include your name, order number, and description / tracking information of what item is missing. 

We thank you for your continued support, patience and understanding during our busiest time of the year. 

Here at Bedzy, we make buying a new bed EASY. We are the home of affordable bedroom furniture for all Australians!

Bedzy beds are sold purely online. This cuts out the high overheads of a traditional store, allowing us to pass the savings directly to our customers.

We make it our mission to offer the best value for money on new beds, mattresses, packages, bedding, manchester and bedroom furniture in Australia.

Fast dispatch with tracking ID

Free delivery to most Australian metro & regional postcodes

Bedzy premium shipping protection cover available

Australian customer support

12 month Australian warranty

Price match guarantee

Complete secure payments via Credit / Debit card, Afterpay, Zip & Klarna

Yes! We are 100% Australian owned and operated. We are certified Australian owned under ID: #08274

We operate under our Australian Business Number (ABN) 18 642 972 209

In the rare event your order is not delivered or arrives damaged, we will replace or refund your order—guaranteed.

If your order has not been delivered, please contact us at support@bedzy.com.au within 30 working days of dispatch. We will arrange your refund or replacement if the courier does not cover you.

If your order arrives damaged, please email us at support@bedzy.com.au with photo proof and a description of the damage as soon as possible. If you claim a refund for a damaged item, please retain the original packaging, as we may need the item sent back to us for inspection.

Additionally, we offer a complimentary 12-month warranty on all furniture and homewares for your peace of mind.

support@bedzy.com.au

MON - FRI 09:00 - 16:00 AEST

Yes. All product costs have GST included.

Bedzy offer the best range of buy now, pay later options. You can choose from:

Afterpay
Zip
Klarna

Our buy now, pay later options can be selected on the final screen of the checkout process.

Please note, Humm will no longer be available as of the 8th February 2024 as Hummgroup have discontinued their Little things offering.

Bedzy accept Paypal, Credit / Debit Cards, Apple Pay, Google Pay, Shop Pay, Afterpay, Zip & Klarna.

We also welcome manual payments via bank transfer, however if paying by this option we must wait for the payment to clear before we can dispatch your order.

To pay via bank transfer, please contact one of our customer care representatives to create your manual order.

Please note, Humm will no longer be available as of the 8th February 2024 as Hummgroup have discontinued their Little things offering.

Yes, we accept the No Interest Loan Scheme (NILS) for purchases under $2000.

To use NILS for your purchase, simply contact us with your product preferences. We will send you an itemised invoice, which you can then submit to your NILS provider for approval.

Once approved, we will process your order and get your selected product(s) ready for you. Feel free to reach out if you have any questions or need assistance with the process.

We typically process and dispatch standard shipments within 5-7 business days.

Please note that during peak periods, such as Sale Promotions, Black Friday, Cyber Monday, and the holiday season, processing times may extend to 14 business days.

Orders placed over the weekend will be processed starting from the following Monday. We appreciate your understanding during peak times as we strive to deliver your orders promptly.

For faster processing and dispatch we recommend the use of our priority processing service which can be selected at checkout. 

Bedzy offers Priority Processing, an expedited service that fast-tracks your order through the processing and verification queue. When you select Priority Processing at checkout, your order is given top priority, ensuring it gets processed, verified, and sent to the warehouse much faster than regular orders. 

Not only does your order benefit from an accelerated journey through the processing and verification queue, but it also comes with an additional advantage—priority access to available stock. This means that your selected items are not only fast-tracked through the initial stages of processing but also given preferential treatment when it comes to available inventory.

As a result, you not only enjoy the efficiency of a quicker processing and verification process but also the assurance of priority access to stock, ensuring that your desired bedding essentials are secured promptly.

It's important to note that while Priority Processing expedites the initial stages of your order, our standard shipping times still apply from dispatch.

Absolutely! You will be notified via email throughout each stage of the ordering process from initial confirmation, to shipping notification and parcel tracking. 

We make it our mission to offer the best value for money on new bedroom furniture in Australia. If you happen to find a cheaper advertised price, we will match it!

Plus, even if you have already placed your order, we honour our price match guarantee up to 24 hours after your order is placed! 

HOW DO I REQUEST A PRICE MATCH WITH BEDZY? 

Simply present proof of the competitor’s advertised price by sending a link to support@bedzy.com.au which includes their shipping cost for the identical product, and provide your postcode in the subject line. 

Proof can include a screenshot, or a web link. 

Our team will then verify the request by checking the competitors product is identical, available for immediate sale, and check shipping rates. Once verified, we will create a custom order for you. If you have already ordered, we will refund you the difference.

The price match is only valid prior to purchase, until 24 hours after your purchase.

ARE THERE ANY EXCLUSIONS?

Offers not available to the general public including but not limited to trade pricing, bulk purchases, special events, club or membership offers

Offers that include cash back

Clearance, factory seconds, ex display, or refurbished products

Products sold by third party sellers on a marketplace type platform, auction or classified listings

Product prices which greatly vary from the manufacturers RRP

Error fares or prices

Overseas suppliers

For most standard orders, delivery is completely free! We've partnered with Australia's top courier services to offer FAST and FREE delivery to 99% of postcodes in Australia.

To check the delivery cost for your postcode, simply use the shipping calculator at the bottom of the product page or on the checkout dashboard.

Please note that certain remote postcodes may incur a surcharge. Additionally, selecting priority processing or premium shipping cover will include a small extra charge.

The current approximate times from dispatch to delivery are as follows:

VIC: 1-8 business days
SA: 2-9 business days
NSW & ACT: 3-10 business days
QLD & TAS: 3-11 business days
NT & WA: 4-15 business days.

Plus, live tracking with every order!

We cover the vast majority of Australia however there are certain remote postcodes that we are unable to access via our courier network: 

ALL ITEMS | UNDELIVERABLE POSTCODES
SA 5701 WOOLUNDUNGA
WA 6740 DRYSDALE RIVER
WA 6740 MITCHELL PLATEAU
WA 6740 OOMBULGURRI
WA 6740 KALUMBURU
WA 6740 PRINCE REGENT RIVER
WA 6740 WYNDHAM
WA 6743 WARMUN
WA 6743 CAMBRIDGE GULF
WA 6743 LAKE ARGYLE
WA 6743 DURACK
WA 6743 GIBB
WA 6743 KUNUNURRA
TAS 7151 HEARD ISLAND
TAS 7151 DAVIS
TAS 7151 MAWSON
TAS 7151 MACQUARIE ISLAND
TAS 7151 MCDONALD ISLANDS
TAS 7151 CASEY

LARGER BULKY ITEMS | REMOTE RESTRICTED POSTCODES
NT 0800-0999
NSW 2641,2717, 2831, 2898, 2899
QLD 4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959
QLD 4806-4899, 4900-4999, 9960-9999
SA 5701
WA 6055
TAS 7151
WA 6215-6699
WA 6700-6799

If we are able to deliver your item, there is a higher than usual delivery surcharge due to the distance. This will be calculated at the checkout.

Our system will email you the tracking information automatically once your order has been dispatched. 

Deliveries will be made to your front door. Deliveries to apartments and flats will be made to the ground floor entrance only. 

All payment has to be made when you proceed to checkout on our website; and pick up is not available in order to save time for our distribution centre to dispatch all orders efficiently. 

All of our orders are shipped directly from our Melbourne warehouse via tracked courier service.

Our business model focuses on factory direct products, delivered direct to your home or office. Therefore we have no physical showroom so to speak. 

We only partner with Australia’s top couriers and will ship via the courier with the fastest delivery estimate to your postcode. 

To provide free delivery to most Australian postcodes, we partner with reliable courier services. While our couriers cannot guarantee delivery on a specific date, rest assured that every order includes a tracking ID. This allows you to monitor your package and receive an estimated arrival date, ensuring you stay informed every step of the way. We are committed to making your online shopping experience as smooth and worry-free as possible.

Shop with confidence at Bedzy! All our furniture products come with a 12-month warranty, ensuring you peace of mind. Please note that the warranty does not cover damages resulting from misuse, incorrect assembly, or lack of proper care.

ALL Claims need to be sent to us via email: support@bedzy.com.au

To prevent unnecessary claim delays, we ask that the following is included on the initial claim email:
- Order Number
- Manual with missing parts indicated (if applicable)
- Images/Video clearly showing fault (if applicable)
- Images/Video clearly showing goods in original packaging (if applicable)

Faulty or Damaged in Transit Products:
- Send an email including pictures or video of the product received demonstrating the fault (If applicable, also include the manual with the part needed circled and inform the quantity).
- Provide a detailed description of the fault. 
- We will assess each situation on a case by case basis. We will advise on whether we will send replacement parts, offer a full or partial refund or replace the product.
- Please do not return the product to us unless instructed to do so. If we need the product returned, we will provide a return label.

Any postage costs incurred by the customer for return postage will not be refunded if a return label has been provided by us. 

We will happily accept a change of mind return within 7 days after the item is delivered to you.

Products returned must be in as new condition, and be packaged back in the original packaging and must be unused, undamaged, and must not have been assembled. 

Customers will be responsible for the actual shipping costs associated with the initial delivery, and the return. Once our team have inspected the return, we will issue a store credit voucher to your email address. The store credit will be less the total postage costs associated with the order, and will remain valid for one year from the date of issue. 


Our warehouses do not have public access, so returns must be done so via courier. We will not accept returns delivered in person to our offices, or warehouses.

How to start the change of mind returns process

Please send an email to support@bedzy.com.au with your full name, order number, and attach pictures and/or a video showing the condition of the product received and an explanation of why you would like to return product and if the item is eligible for return.

For any change of mind return, the product must be unused, undamaged, unassembled, in its original packaging and in an “As-New” condition. 

Please note: mattresses, pillows, & bedding products cannot be exchanged once opened due to health and safety concerns. 

Once a change of mind return has been accepted by the Bedzy Support Team, we will email you full instructions and provide the return address.

All items that are returned to us due to incorrect or incomplete delivery information will be treated as a change of mind return including items returned to sender due to being unclaimed.

If you wish to cancel once the package has been accepted by the courier for delivery then we will be unable to assist as it will already be on its way to you.

Change of mind cancellations and refunds are subject only to approval by the Bedzy customer support team and are not definite until you hear back from us. As such, please do not return the product to us without our prior consultation. 

Common reasons why you may receive a partial delivery: 

1. We have shipped your items with a single courier, but some items have fallen behind in transit.

2. We have shipped your items from different warehouses. 

3. We have shipped your items with multiple couriers due to the couriers package weight and size limitations for your postcode. 

Usually the remaining items will catch up within a few days. Please keep an eye on your assigned tracking numbers for a further update when out for delivery. 

If your estimated delivery window has been exceeded, please reach out to our customer support team: support@bedzy.com.au and include your name, order number, and description / tracking information of what item is missing. 

We thank you for your continued support, patience and understanding during our busiest time of the year. 

Please double check that you have searched through the packaging very thoroughly as the small components might become loose during transit.

If there is a part missing, please contact us immediately so that we can offer our assistance.

If available, circle the missing part on your instruction manual and send us a picture so we know exactly what part to send to you.