We hope you and your loved ones are safe and well.
We know how excited you are to receive your new purchase, and we completely understand the anticipation. Due to the impacts of Tropical Cyclone Alfred, deliveries to Southern Queensland and Northern New South Wales may experience delays. For the safety of drivers, some local depots will be temporarily closed, meaning certain orders may not be picked or dispatched until conditions improve. Additionally, it’s common during times of disruption for orders not to be scanned as frequently, so tracking updates may appear less often than usual.
While we don’t handle deliveries ourselves, please rest assured that we are working closely with our courier partners to minimise any disruption as much as possible. Your patience and understanding during this challenging time mean the world to us.
If you know you won’t be home when your delivery is expected, please let us know in advance if possible. We completely understand how disruptive this situation can be and will do everything we can to delay or hold your order until it’s more convenient for you. Your safety and peace of mind are our top priorities.
Please also be aware that road closures caused by the cyclone may affect deliveries not only in Southern Queensland but also in other parts of the state. We’re closely monitoring the situation and staying in touch with our couriers to keep things moving as smoothly as possible.
If you need any assistance or have delivery enquiries, please don’t hesitate to reach out to us via support@bedzy.com.au, live chat during business hours, or through Instagram and Facebook Messenger. We’ve brought in extra support staff during this period to ensure your questions are answered quickly and thoroughly.
We’re committed to keeping your orders safe and secure throughout this period. If delays extend beyond what’s reasonable, please reach out to us for an update—we’ll do everything possible to assist.
Thank you so much for your patience, support, and understanding. Please stay safe and take care of yourself and your loved ones. 💖
Warm regards,
The Bedzy Team
